Help Center
Shipping Policy
Free shipping on orders over $99
Applies only to orders sent Standard Post within Canada (before taxes). Oversized items will be charged an oversize fee, see below. Orders under $99 will be subject to a small shipping fee.
There is a $20 minimum cart total for shipping. Orders over $500 will require a signature for delivery, requiring a signature can be added or removed from any shipment at no charge by adding a note to the order.
Orders with a delivery address in Banff will be changed to an In-Store Pickup.
Don't need it shipped?
All items on monodsports.com are available for in-store pickup at no charge. Select Pickup in store at checkout and you will be notified when your order is ready. If you need an item same day, it would be best to purchase it In Store.
Pickup location is 129 Banff Ave, Banff. Orders placed before 9am are usually ready for the afternoon. In Store Pickup orders will not be processed on Statutory Holidays. For customers who won't be picking up soon after ordering, your orders will be held until you can come by.
Skis having bindings mounted will take additional time before they are ready.
There is no minimum cart total for In-Store Pickups
Shipping within Canada
| Method | Fee |
| Standard: Canada-wide | $7.99 (under $99) |
| FREE ($99 and up) | |
| Express: BC, AB, SK & MB | $24 |
| Express: ON, QC, NS, NB, PE & NL | $34 |
| Express: NU, YT & NT | $59 |
| Oversize | $21 |
Provincial and federal taxes are applied during checkout.
Once you have receive a tracking number from us, it means Monod Sports has handed your order to a shipping partner and is no longer in our hands. Oversized items are subject to an oversize fee. See below.
We do not provide Express shipping for skis.
Delivery times
Shipping time estimates are not guaranteed.
| Province | Delivery estimate |
| Standard: AB & BC | 2-4 business days |
| Standard: SK & MB | 3-5 business days |
| Standard: All other provinces & territories | 4-12 business days |
| Express: AB & BC | 1-3 business days |
| Express: SK & MB | 2-4 business days |
| Express: All other provinces & territories | 3-7 business days |
All orders ship from our store in Banff, AB, and may take 1–2 business days to process, in addition to the delivery estimates shown. Estimates are most-accurate for urban centres. Post office boxes, rural or remote locations may take longer. Shipping estimates do not include the day the parcel is picked up by the carrier.
Processing and shipping times, including Express shipping times, will be longer during sales and busy periods.
Returns/refunds cannot be issued until there has been a successful delivery of the package or an investigation by the courier has concluded the package is lost.
Shipping to USA
-
Orders shipped outside Canada are not charged Canadian taxes, but are subject to import duties, taxes and custom processing fees. Monod Sports is unable to estimate customs fees.
-
A customs invoice arrives with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
-
Check with your local customs office for more information.
-
Shipping time estimates do not include customs inspections, which may vary.
- We only ship to the contiguous US, not Hawaii or Alaska.
| Method | Order Total |
| Canada Post Expedited (5–14 business days) | $25 (up to $500) |
| $35 ($500–$1,000) | |
| $45 ($1,000+) | |
| Canada Post Xpresspost (3–8 business days) | $59 (up to $500) |
| $69 ($500–$1,000 | |
| $79 ($1,000+) | |
| Oversize | $25 |
| Skis (flat rate) | $60 |
Returns/refunds cannot be issued until there has been a successful delivery of the package or an investigation by the courier has concluded the package is lost.
Oversized items are subject to an oversize fee. See below.
We do not provide Express shipping for skis.
Shipping Internationally
Unfortunately we do not currently ship outside Canada and the USA.
Oversize Shipping
A flat rate of $21 ($25 for US orders) will be automatically added at checkout if the the following items are in your cart:
- Skis
- Poles
- Backpacks over 35 liters
- Travel bags i.e. luggage bag, ski bags, etc.
- Soft coolers
- Large tents and sleeping bags
- Large stoves
The oversize fee of $21 is in addition to your selected shipping method.
Pickup Only Products
Some products are not eligible to be shipped due to carrier restrictions or are cost prohibitive to ship. Customers will not be able to checkout with the Ship delivery option with any of these products in their cart:- Bear Spray/Bangers
- Fuel
- Hard Coolers
- Chairs
Ski purchases
All skis purchased with bindings on the website can be delivered within Canada with the bindings mounted. To have your bindings mounted, fill out the form linked below.
Note: we cannot mount bindings for orders to the US.
All orders containing skis will be charged a flat oversize non-refundable fee of $21 ($65 for US orders) on top of your selected shipping method.
We do not provide Express shipping for skis.
Note: There is no oversize fee for in-store pickups, binding mounts will add to processing time for shipping and In Store Pickups.
Holidays
During the holidays, our processing time and the carriers delivery time will be longer than the normal estimates. To help your orders arrive before Christmas, please order before December 12th.
Unclaimed Packages
Once the package had been delivered it is the customers responsibility. In the event a package goes unclaimed the carrier will return it to us and the customer will be responsible for a shipping charge to have the package resent.
Bulk Orders/Reseller Orders
Anyone placing large orders or ordering for the purpose of reselling will need to checkout using PayPal for verification. Gift Cards will not be sold or redeemed to Buk=lk Buyers or Resellers.
We reserve the right to cancel orders at our discretion.
Shipping fees are non-refundable.