Nearly all orders (see exceptions below) shipped within Canada are eligible for returns. You can either bring your item back into the store or request a shipping label to mail the item back to us. For warranty issues, please email us a photo and details of the issue plus the original purchase info.
We don't provide exchanges for a different size/colour, simply return your order and place a new one.
Oversized items are subject to additional fees at the cost of the customer.
Items purchased in-store are not eligible for free online returns.
All U.S. orders are subject to return shipping charges.
Most items can be returned.
Almost all items purchased on monodsports.com can be returned or exchanged. An item is returnable if all following conditions are met:
- item(s) was received within the past 15 days.
- Item(s) is unused/unopened and has all original tags.
- Item(s) is not excepted from returns (see below)
All items marked final sale on the product page are non returnable. All items discounted 30% off or more are considered final sale.
For hygiene reasons, items such as face masks, socks, sanitary devices, and undergarments (including all types of swimwear, underwear bottoms and bike chamois), are not eligible for returns or exchanges.
Skis purchased online are only eligible for in-store returns. Any skis that get bindings mounted to them are final sale and cannot be returned online or in-store.
For safety reasons, all binding sales are final sale.
For safety reasons, all climbing equipment excluding rock climbing shoes and chalk bags are not illegible for returns. This includes harnesses, ropes, helmets, quickdraws, carabiners, cams, belay devices, slings, pulleys, ascenders, descenders and nuts.
Special Orders/Bulk Orders/Resellers
Any item part of a special order (an order placed directly with our in-store buyers), a bulk order (returning clients buying numerous items in large amounts), or for resellers is final sale and not returnable.
Monod Sports reserves the right to change or modify any of the terms and conditions contained in the Return Policy at any time and in Monod Sport's sole discretion.
A full refund minus a restocking fee of $7.99 will be issued to the original payment method once the item is received back in-store. Items returned in store will not be subject to a restocking fee.